In any event, any deposited funds for a project shall not be subject to refund after delivery if the initial website design and theme are approved, or a change is requested unless Tekloop Technologies cancels or terminates your contract for a reason other than your breach or non-performance.

All refund requests will be fulfilled as per the following arrangement:

• You can make a request when the initial designs for the website are offered. However, once you approve or request changes in the initial layout, the refund offer becomes void, and the refund request will not be entertained.

• If the request for a refund is made before the delivery of the initial layout, then you would be eligible for a Full Refund (less 10% service & processing fee).

• If the request for a refund is made within 48 hours, you would be eligible for a 66% refund (less 10% service & processing fee).

• If the request for a refund is made between 48-120 hours of the initial layout delivery, you would be eligible 33% refund (less 10% service & processing fee).

• No refund request will be entertained after 120 hours of your initial layout delivery.

• No refund request will be entertained if you have not taken any action on your order for 30 days after placing your order.

• No refund requests will be entertained after the final files have been delivered.

• Refunds are not provided for change of mind or personal reasons after the project has started. Store credit may be offered instead.

• For website packages, no refund will be entertained once website development has been completed or once the website has been deployed live.

• The client will not be entitled to a refund if the website malfunctions or undergoes a hack/virus, given that they are not enrolled for any kind of annual or monthly maintenance service.

• Refunds are only processed for orders placed in good faith. If orders are placed with multiple agencies for the same project, Tekloop Technologies reserves the right to decline the request.

• For video animation packages, no refund request will be entertained after the designing of the storyboard.

All refund requests should be communicated to the support department. Tekloop Technologies, based on the violation of your user agreement, reserves the right to approve/disapprove your request on an individual case-to-case basis.

For Tekloop Technologies Custom packages, the refund will be applicable depending on similar terms as it is on the single packages.

A refund request will need to have a valid reason to support it, which must qualify against the website brief and customer feedback. Revisions will be provided until complete satisfaction if a layout meets the brief.